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This Blog is dedicated to the development, discussion, exchange of experience and implementation of the Marketing through Mobile Devices.

This Blog is aimed to be the Center of Excellence in the science and implementation of Mobile Marketing that will be expected to be extensively utilized due to the fact that there are already more than 4 billion mobile devices users throughout the world.

Please do not hesitate to express your comments, opinion, views, or contribute your articles in this Blog, so that they can be shared by interested viewers.

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Saturday, July 18, 2009

Kodak's Success in Mobile Marketing

Objectives
Kodak is a leading global provider of innovative solutions for conventional, digital and blended photo print production environments, with a brand that is recognized worldwide. Kodak Express outlets, located in cities around the world, are a one-stop destination for photo printing, products, and accessories, as well as photo customization and personalization.
Seeking ways to both increase foot traffic to stores in India, and gather and consolidate user profile and preference information from Kodak Express customers, Kodak decided that a mobile advertising campaign would be the best option.
The advantages of mobile for the campaign were clear. Usage of the Internet on mobile phones is huge in India. At the end of last year, there were more than 346 million Indian wireless subscribers, and the market was growing at the rate of approximately 10 million new subscribers per month. Much of the growth of the mobile Internet in India follows a trend seen in many countries throughout the world, where the mobile web is used as a primary Internet connection by people who do not have access to a PC at home.

Strategy
To execute its mobile campaign, Kodak turned to the BuzzCity Global Mobile Advertising Network. In addition to providing a platform, BuzzCity helped devise a strategy that allowed Kodak to effectively execute the campaign and get the most out of its budget.
“We brought some specific experience to the table that was particularly important to Kodak,” says BuzzCity CEO, KF Lai. “First of all, and perhaps most significantly, the BuzzCity network is global, and we have extensive experience serving the Indian market. In fact, the Indian market is currently number two in total mobile advertising page views generated though the BuzzCity network. Secondly, our system allowed Kodak to run a highly-targeted campaign. The company had the ability to target ads by geographical area, makes and capabilities of handsets, and more specific demographics like age and interests.”
Kodak decided to target mobile internet users in the ‘Community, Entertainment and Lifestyle’, ‘Information’, ‘Mobile Content (news and related content)’, and ‘Search/Portal Services’ categories. Additionally, the BuzzCity network allowed Kodak to utilize different types of mobile ads and easily implement a mobile survey that would allow it to gather information from users.
Kodak wanted to attract a broad range of potential customers, which was reflected by its tactical approach to the campaign. It decided to run both text and banner ads and target its campaign broadly to men and women between 15 and 40 years-of-age throughout India, with no specific city or regional targeting. For its ads, Kodak went with simple, concise messages, such as: ‘Kodak Express Shoot It Win It!’, and ‘Print them now. Win them now!’
As an incentive to complete the survey, the company devised a contest that required users to make 50 prints at a Kodak Express outlet from a digital camera or cameraphone. Once potential customers completed the survey, they were entered into a draw to win a 2GB iPod Nano or a 1GB memory card. In order to complete their contest entries, they were prompted to enter their name, mobile number, and camera capacity. They were then redirected to the nearest Kodak Express outlet to complete the process by ordering the 50 prints.

Results
The results of the campaign were impressive. In one month, it generated 11 million visits to the survey landing page, with a clickthrough rate of 1.7%. But beyond the numbers, Kodak also gathered important information for future interaction with its customers through the survey component. The Kodak team also gathered mobile numbers it could use for future SMS marketing, and was able to gather information about its customers’ camera capacities and functionality so it could better serve them in the future.
There were a couple of distinct takeaways from the campaign that advertisers can take to heart. The first is that engaging potential customers in a multi-faceted mobile marketing experience is essential for strong results. In this case, contact with the Kodak brand started with the ad banner, which redirected customers to a landing page that allowed them to take the survey, enter the contest, prompted them to find the nearest Kodak Express outlet from the ‘store locator’, and finally, encouraged mobile web users to become customers - thus completing the cycle of customer engagement. The second lesson is comparatively simple but no less important: use clear, straight-forward marketing messages - a particularly important piece to mobile marketing campaigns because of the inherent limitations of the screen size.
The success of the mobile campaign was validated Kodak’s choice of mobile for its Kodak Express initiative,” says Lai. “But even more significantly, the results validate the strength of mobile advertising’s value proposition and its potential, if well executed, to help brands achieve an unprecedented level of bang for the advertising buck.

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Definition of Mobile Marketing

Mobile marketing can refer to one of two categories of marketing. First, and relatively new, is meant to describe marketing on or with a mobile device, such as a mobile phone (this is an example of horizontal telecommunication convergence). Second, and a more traditional definition, is meant to describe marketing in a moving fashion - for example - technology road shows or moving billboards.

Marketing on a mobile phone has become increasingly popular ever since the rise of SMS (Short Message Service) in the early 2000s in Europe and some parts of Asia when businesses started to collect mobile phone numbers and send off wanted (or unwanted) content.

Over the past few years SMS has become a legitimate advertising channel in some parts of the world. This is because unlike email over the public internet, the carriers who police their own networks have set guidelines and best practices for the mobile media industry (including mobile advertising). The IAB (Interactive Advertising Bureau) and the Mobile Marketing Association, as well, have established guidelines and are evangelizing the use of the mobile channel for marketers. While this has been fruitful in developed regions such as North America, Western Europe and some other countries, mobile SPAM messages (SMS sent to mobile subscribers without a legitimate and explicit opt-in by the subscriber) remain an issue in many other parts or the world, partly due to the carriers selling their member databases to third parties.

Mobile marketing via SMS has expanded rapidly in Europe and Asia as a new channel to reach the consumer. SMS initially received negative media coverage in many parts of Europe for being a new form of spam as some advertisers purchased lists and sent unsolicited content to consumer's phones; however, as guidelines are put in place by the mobile operators, SMS has become the most popular branch of the Mobile Marketing industry with several 100 million advertising SMS sent out every month in Europe alone.

In North America the first cross-carrier SMS shortcode campaign was run by Labatt Brewing Company in 2002. Over the past few years mobile short codes have been increasingly popular as a new channel to communicate to the mobile consumer. Brands have begun to treat the mobile shortcode as a mobile domain name allowing the consumer to text message the brand at an event, in store and off any traditional media.

SMS services typically run off a short code, but sending text messages to an email address is another methodology. Short codes are 5 or 6 digit numbers that have been assigned by all the mobile operators in a given country for the use of brand campaign and other consumer services. The mobile operators vet every application before provisioning and monitor the service to make sure it does not diverge from its original service description.

Besides short codes, inbound SMS is very often based on long numbers (international number format, e.g. +44 7624 805000), which can be used in place of short codes or premium-rated short messages for SMS reception in several applications, such as product promotions and campaigns. Long numbers are internationally available, as well as enabling businesses to have their own number, rather than short codes which are usually shared across a number of brands. Additionally, long numbers are non-premium inbound numbers.

One key criterion for provisioning is that the consumer opts in to the service. The mobile operators demand a double opt in from the consumer and the ability for the consumer to opt out of the service at any time by sending the word STOP via SMS. These guidelines are established in the MMA Consumer Best Practices Guidelines which are followed by all mobile marketers in the United States.

Applications of Mobile Marketing

Mobile marketing via MMS

MMS mobile marketing can contain a timed slideshow of images, text, audio and video. This mobile content is delivered via MMS (Multimedia Message Service). Nearly all new phones produced with a color screen are capable of sending and receiving standard MMS message, with the notable exception of the iPhone. Brands are able to both send (mobile terminated) and receive (mobile originated) rich content through MMS A2P (application-to-person) mobile networks to mobile subscribers. In some networks, brands are also able to sponsor messages that are sent P2P (person-to-person).

A good example of MMS mobile originated Motorola's ongoing campaigns at House of Blues venues where the brand allows the consumer to send their mobile photos to the LED board in real-time as well as blog their images online.

South Africas Leading Mobile Marketing Strategists are called Pocket Media link title

In-game mobile marketing

There are essentially four major trends in mobile gaming right now: interactive real-time 3D games, massive multi-player games and social networking games. This means a trend towards more complex and more sophisticated, richer game play. On the other side, there are the so-called casual games, i.e. games that are very simple and very easy to play. Most mobile games today are such casual games and this will probably stay so for quite a while to come.

Brands are now delivering promotional messages within mobile games or sponsoring entire games to drive consumer engagement. This is known as mobile advergaming or Ad-funded mobile game.

Mobile web marketing

Google and Yahoo! as displayed on mobile phones

Advertising on web pages specifically meant for access by mobile devices is also an option. The Mobile Marketing Association provides a set of guidelines and standards that give the recommended format of ads, presentation, and metrics used in reporting. Google, Yahoo, and other major mobile content providers have been selling advertising placement on their properties for years already as of the time of this writing. Advertising networks focused on mobile properties and advertisers are also available.

Mobile marketing via Bluetooth

The rise of Bluetooth started around 2003 and a few companies in Europe have started establishing successful businesses. Most of these businesses offer "hotspot" systems which consist of some kind of content-management system with a Bluetooth distribution function. This technology has the advantages that it is permission-based, has higher transfer speeds and is also a radio-based technology and can therefore not be billed (i.e. is free of charge). The likely earliest device built for mobile marketing via Bluetooth was the context tag of the AmbieSense project (2001-2004). More recently Tata Motors conducted one of the biggest Bluetooth marketing campaigns in India for its brand the Sumo Grande and more of such activities have happened for brands like Walt Disney promoting their movie 'High School Musical'

Mobile marketing via Infrared

Infrared is the oldest and most limited form of mobile Marketing. Some European companies have experimented with "shopping window marketing" via free Infrared waves in the late 90s. However, Infrared has a very limited range (~ approx. 10 cm - 1meter) and could never really establish itself as a leading Mobile Marketing technology.

Location-based services

Location-based services (LBS) are offered by some cell phone networks as a way to send custom advertising and other information to cell-phone subscribers based on their current location. The cell-phone service provider gets the location from a GPS chip built into the phone, or using radiolocation and trilateration based on the signal-strength of the closest cell-phone towers (for phones without GPS features). In the UK, networks do not use trilateration; LBS services use a single base station, with a 'radius' of inaccuracy, to determine a phone's location.

Meantime, LBS can be enabled without GPS tracking technique. Mobile WiMAX technology is utilized to give a new dimension to mobile marketing. The new type of mobile marketing is envisioned between a BS(Base Station) and a multitude of CPE(Consumer Premise Equipment) mounted on vehicle dashtops. Whenever vehicles come within the effective range of the BS, the dashtop CPE with LCD touchscreen loads up a set of icons or banners of individually different shapes that can only be activated by finger touches or voice tags. On the screen, a user has a frame of 5 to 7 icons or banners to choose from, and the frame rotates one after another. This mobile WiMAX-compliant LBS is privacy-friendly and user-centric, when compared with GPS-enabled LBS.

In July 2003 the first location-based services to go Live with all UK mobile network operators were launched.

User-controlled media

Mobile marketing differs from most other forms of marketing communication in that it is often user (consumer) initiated (mobile originated, or MO) message, and requires the express consent of the consumer to receive future communications. A call delivered from a server (business) to a user (consumer) is called a mobile terminated (MT) message. This infrastructure points to a trend set by mobile marketing of consumer controlled marketing communications. Due to the demands for more user controlled media, mobile messaging infrastructure providers have responded by developing architectures that offer applications to operators with more freedom for the users, as opposed to the network-controlled media. Along with these advances to user-controlled Mobile Messaging 2.0, blog events throughout the world have been implemented in order to launch popularity in the latest advances in mobile technology. In June 2007, Airwide Solutions became the official sponsor for the Mobile Messaging 2.0 blog that provides the opinions of many through the discussion of mobility with freedom.